Informační management : Normy, frameworky a nejlepší praxe v řízení služeb IT (ITSM)
| Title in English | Information Management: Standards, Frameworks and Best Practices in IT Services Management (ITSM) |
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| Authors | |
| Year of publication | 2017 |
| Type | Monograph |
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| Description | The main goal of the publication Information management: Standards, frameworks and best practice in IT service management (ITSM) lays in clarification of the importance and process mechanisms focused on performing activities which ensure control and administration of information processes in the corporate environment. IT Service Management represents one of the main approaches to information management in organizations, through the management of IT services delivered to internal or external customers. In organizations occurs distinct hike in performance and transparency of core, management, and support processes through application of reference models described in ISO 20000 and in Information Technology Infrastructure Library (ITIL), FitSM, and Control Objectives for Information and related Technology (COBIT) frameworks. |