Perceptions of the Design and Use Chatbots for Educational Purposes : A Dialogue Partner
| Authors | |
|---|---|
| Year of publication | 2023 |
| Type | Article in Periodical |
| Magazine / Source | Journal of Educators Online |
| MU Faculty or unit | |
| Citation | |
| web | https://www.thejeo.com/archive/archive/2023_204/cerny2pdf |
| Doi | http://dx.doi.org/10.9743/JEO.2023.20.4.3 |
| Keywords | review study; chatbot; qualitative research; librarian; artificial intelligence |
| Description | The study aims to analyse how professionals preparing to use technology in education reflect on the phenomenon of chatbots as learning objects. The study is divided into two parts. First, a systematic selection of 17 studies indexed in the Web of Science database focusing on using chatbots in education is made. From this study, six discourses are identified - a Chatbot is not human; a Chatbot is developed iteratively; a Chatbot is a solution to a specific educational problem; a Chatbot is a technological issue; a Chatbot is constituted by narrative and a distinct "psychology", and a Chatbot is always available with the correct information. In the second part of the study, the 29 respondents' responses (12 teaching librarians and 17 students of the Educational Technology course) are processed by qualitative analysis. The analysis uses the discourses obtained from the review study and examines their specific perception among this particular group. A key result is that even though the respondents worked with three chatbots without AI, they mention similar characteristics in their evaluation as they would apply to a live teacher. Thus, they understand chatbots as part of their learning environment without differentiating between living and non-living systems. |
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