Naplňování standardů kvality sociálních služeb na úřadech práce

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Title in English Assuring social services quality standards in employment offices
Authors

HORÁK Pavel

Year of publication 2004
Type Article in Periodical
Magazine / Source Časopis Sociální práce|Sociálna práca
MU Faculty or unit

Faculty of Social Studies

Citation
Field Sociology, demography
Keywords social services quality standards; social work; public employment services; individual action plan; task-centred approach
Description The aim of the article is to suggest modified quality standards usually used in social work environment applicable to the public employment services (PES) environment. This attempt we legitimate by already confirmed assertion that individual action plan, the new work method used on unemployed clients in PES for a few years is very similar to the task-centred approach, traditional method employed in social work. We supply a new tool supervising service quality to exercising by street-level bureaucrats in PES.
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