Řízení kvality veřejných služeb ve vztahu ke spokojenosti klientů/občanů

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Title in English	Quality Management of Public Service in relation to Customers/Citizens Satisfaction
Authors	NUNVÁŘOVÁ Svatava
Year of publication	2010
Type	Article in Proceedings
Conference	Řízení veřejných výdajů na regionální úrovni : sborník příspěvků 2. sekce mezinárodního vědeckého semináře pořádaného Katedrou veřejné ekonomie Ekonomicko-správní fakulty Masarykovy univerzity
MU Faculty or unit	Faculty of Economics and Administration
Citation
Field	Economy
Keywords	Quality Improvement; Consumers/Citizens Satisfaction; Modern Approaches to Public Organization Management
Description	The quality of public services is innovating more intensively in a few last years. This paper is presenting results of the wider research project of measurement customers/clients satisfaction. There is in this paper presented choice possibilities of using modern approaches to the quality management in the public sector and their dependence on measurement customers/clients satisfaction.
Related projects:	Measurement of Citizens Satisfaction with Public Sector Services as Integra Part of Quality management in Public Sector Organizations