Služby a jejich specifické charakteristiky

Warning

This publication doesn't include Faculty of Arts. It includes Faculty of Economics and Administration. Official publication website can be found on muni.cz.

Title in English	Services and their specific characteristics
Authors	LUKÁŠOVÁ Růžena
Year of publication	2009
Type	Chapter of a book
MU Faculty or unit	Faculty of Economics and Administration
Citation
Description	The text is the introductory chapter of the book defining the current understanding of the terms service and service quality.
Related projects:	Measurement of Citizens Satisfaction with Public Sector Services as Integra Part of Quality management in Public Sector Organizations