Veřejné služby a jejich specifika

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Title in English Public services and their specifics
Authors

ŠPAČEK David NUNVÁŘOVÁ Svatava

Year of publication 2009
Type Chapter of a book
MU Faculty or unit

Faculty of Economics and Administration

Citation
Description This text which is situated in the 2nd chapter of the academic book - outlines the specifics of public services, introduces existing concepts of quality management of public services as well as functions of quality management instruments that are being used (with regard to the instruments the text concentrates on their emphasize on citizens' satisfaction measurement in particular).
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