Veřejné služby a jejich specifika
| Title in English | Public services and their specifics |
|---|---|
| Authors | |
| Year of publication | 2009 |
| Type | Chapter of a book |
| MU Faculty or unit | |
| Citation | |
| Description | This text which is situated in the 2nd chapter of the academic book - outlines the specifics of public services, introduces existing concepts of quality management of public services as well as functions of quality management instruments that are being used (with regard to the instruments the text concentrates on their emphasize on citizens' satisfaction measurement in particular). |
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