Exploring Trust in Group-to-Group Video-Conferencing

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Authors

SLOVÁK Petr NOVÁK Peter TROUBIL Pavel HOLUB Petr HOFER Eric

Year of publication 2011
Type Article in Proceedings
Conference CHI EA '11 Proceedings of the 2011 annual conference extended abstracts on Human factors in computing systems
MU Faculty or unit

Institute of Computer Science

Citation
Web http://dl.acm.org/citation.cfm?id=1979791
Doi http://dx.doi.org/10.1145/1979742.1979791
Field Informatics
Keywords videoconferencing; group-to-group; trust; GColl
Description Previous work has shown that supporting trust via computer-mediated communication can be a challenge, especially among strangers. In this paper, we report on an experiment comparing two group-to-group video-conferencing environments and face-to-face communication in their ability to support trust and mutual cooperation in a social dilemma task. There are pronounced differences in participant behaviour between the two video-conferencing designs, indicating higher mutual trust in one of the video-conferencing conditions. The decisive factor seems to be a discrepancy in the type of group identity that develops during the game. Moreover, our results suggest that a combination of personal displays and a unique video-stream of each participant present in the better video-conferencing condition contributed to this result.
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