Exploring Trust in Group-to-Group Video-Conferencing
| Authors | |
|---|---|
| Year of publication | 2011 |
| Type | Article in Proceedings |
| Conference | CHI EA '11 Proceedings of the 2011 annual conference extended abstracts on Human factors in computing systems |
| MU Faculty or unit | |
| Citation | |
| Web | http://dl.acm.org/citation.cfm?id=1979791 |
| Doi | http://dx.doi.org/10.1145/1979742.1979791 |
| Field | Informatics |
| Keywords | videoconferencing; group-to-group; trust; GColl |
| Description | Previous work has shown that supporting trust via computer-mediated communication can be a challenge, especially among strangers. In this paper, we report on an experiment comparing two group-to-group video-conferencing environments and face-to-face communication in their ability to support trust and mutual cooperation in a social dilemma task. There are pronounced differences in participant behaviour between the two video-conferencing designs, indicating higher mutual trust in one of the video-conferencing conditions. The decisive factor seems to be a discrepancy in the type of group identity that develops during the game. Moreover, our results suggest that a combination of personal displays and a unique video-stream of each participant present in the better video-conferencing condition contributed to this result. |
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