Reconfiguring the service system for resilience: lessons learned in the higher education context

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Authors	WALLETZKÝ Leonard CARRUBBO Luca BADR Nabil Georges DRAGOICEA Monica TOLI Angeliki Maria BADAWI Salem
Year of publication	2024
Type	Article in Periodical
Magazine / Source	JOURNAL OF BUSINESS & INDUSTRIAL MARKETING
MU Faculty or unit	Faculty of Informatics
Citation
Doi	http://dx.doi.org/10.1108/JBIM-09-2022-0426
Keywords	Education service system; System thinking; Change in; of context; Reconfiguration; Resilience
Description	This paper describes a framework to evaluate how the context of the tertiary education service has been disrupted and the influence on the adherence of the students to the educational process, via primary quantitative data collection. This paper tackles the problem of distinguishing the change in context and context change and the possibility of system reconfiguration.
Related projects:	Aplikovaný výzkum v oblastech vyhledávání, analýz a vizualizací rozsáhlých dat, zpracování přirozeného jazyka a aplikované umělé inteligence